Conditions d'utilisation

OVERVIEW

This website is operated by DropGuys. Throughout the site, the terms “we,” “us” and “our” refer to DropGuys. DropGuys offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - DELIVERY AND SHIPPING RESPONSIBILITIES

  1. Accurate Information: Customers are responsible for providing accurate shipping details at the time of purchase. DropGuys is not liable for delays or failed deliveries due to incorrect or incomplete addresses.

  2. Delivery Attempts: It is the customer’s responsibility to ensure the package can be received at the provided address. If delivery attempts are unsuccessful or the package is refused, it will be treated as a return under our Return Policy.

  3. Lost or Stolen Packages: DropGuys is not responsible for packages marked as delivered by the carrier but claimed as lost or stolen by the customer. We recommend customers select insured or signed-for shipping options for added protection.

  4. Refused Deliveries: If a customer refuses delivery of an order without prior approval, the package will be treated as a return under our Return Policy. Customers are responsible for the return shipping costs and any applicable restocking fees. Refusal of delivery does not absolve the customer of payment obligations.

  5. Attempted Delivery as Fulfillment: An attempted delivery, as documented by the carrier, will be considered fulfillment of our delivery obligation. Customers must contact the carrier to arrange redelivery or pickup if the initial attempt is unsuccessful. If the package is returned to us due to failed delivery attempts, it will be treated as a return under our Return Policy.

SECTION 4 - RETURNS AND REFUNDS

Returns and refunds are subject to our Return Policy, which is available here. Refunds for items returned due to refusal of delivery, incorrect addresses, or failure to collect will be processed after deducting return shipping fees and restocking fees (if applicable). Items must be returned in their original condition and packaging to qualify for a refund. Any damage or use may result in partial refunds or denial of the request.

SECTION 5 - CHARGEBACKS AND PAYMENT DISPUTES

DropGuys reserves the right to dispute any chargebacks or payment disputes that we believe are invalid or fraudulent. By making a purchase, you agree to:

  1. Contact DropGuys to resolve any disputes prior to initiating a chargeback. Failure to do so may result in delays or denials of refunds.

  2. Provide accurate payment information and proof of transaction to facilitate resolution of disputes.

  3. Be held liable for any fees or penalties incurred as a result of a chargeback found to be invalid.

In the event of a chargeback, we may provide the payment processor with documentation, including proof of delivery, tracking information, and correspondence with the customer.

SECTION 6 - FRAUD PREVENTION AND MISUSE

DropGuys actively monitors for fraudulent activity and reserves the right to refuse service, cancel orders, or take legal action against individuals engaging in fraud, chargeback abuse, or other misuse of our services. Customers found to have filed false claims, such as disputing valid charges or misrepresenting facts, will be held liable for all associated costs, including legal fees.

SECTION 7 - DISPUTE RESOLUTION

Any disputes arising out of or relating to these Terms of Service, including chargebacks, returns, or refunds, shall be resolved through binding arbitration in London, England. By using our service, you agree to waive the right to participate in any class action or representative action. DropGuys reserves the right to recover all legal fees and costs associated with disputes resolved in our favor. The arbitration decision shall be final and binding on both parties.

SECTION 8 - MODIFICATIONS TO TERMS

DropGuys reserves the right to amend these Terms of Service at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms. It is the customer’s responsibility to review these Terms periodically for updates.

SECTION 9 - LIMITATION OF LIABILITY

DropGuys shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or services, including but not limited to lost revenue, data, or goodwill. Our total liability shall not exceed the amount paid by the customer for the specific product or service in question.

SECTION 10 - MESSAGING TERMS AND CONDITIONS

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/planeteer-racketeering/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/planeteer-racketeering/privacy_policy).

DropGuys (hereinafter, “We,” “Us,” “Our”) offers a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting into or participating in any of our Programs, you accept and agree to these terms and conditions, including your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section.

User Opt-In

By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in. Consent is not required to make any purchase. Message and data rates may apply.

User Opt-Out

You may opt-out of the Program at any time by replying STOP to any message you receive from us. You understand that other methods of opting out, including but not limited to texting words other than STOP, may not be a reasonable means of opting out.

Support Instructions

For support, text HELP to any message you receive from us or contact hello@dropguys.com. Please note that this email address is not a valid opt-out method.

Prohibited Content

Users are prohibited from transmitting fraudulent, obscene, harassing, or otherwise unlawful content via our messaging platform.